Shipping policy
Shipping Policy
Order Processing: All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. During peak seasons or promotional periods, processing may take slightly longer.
Shipping Origins: All orders are shipped from Dongguan, Guangdong, China.
Shipping Destinations & Estimated Delivery Times
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 10–18 business days | 5–8 business days |
| Canada | 12–20 business days | 6–10 business days |
| Australia | 10–18 business days | 5–8 business days |
| Other regions | Available in a future phase — stay tuned | — |
Delivery times are estimates and may vary due to customs clearance, carrier delays, or local conditions.
Shipping Rates Shipping costs are calculated at checkout based on destination and order weight.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your shipment in real time.
Customs, Duties & Import Taxes International orders may be subject to customs duties and import taxes imposed by the destination country. These charges are the responsibility of the customer. NÉLURA Pearl is not responsible for delays caused by customs processing.
Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at dg.vivan@gmail.com, and we will work with the carrier to resolve the issue.
Contact Us For any shipping-related inquiries, please reach out to us at dg.vivan@gmail.com